How Do I Request a Price Match?
If you find a lower advertised price on an identical product from an authorized Australian retailer, simply present proof to us at the time of purchase or within 7 days after your purchase. We'll verify the competitor's price and product availability, and once confirmed, we'll gladly match the price or refund you the difference.
What Are the Exclusions?
- Offers that include cashback, bonuses, bulk purchases, quantity limits, or package deals.
- Pricing that includes delivery or installation services.
- Offers not available to the general public, such as trade, special event, club, or membership discounts.
- Clearance, seconds, refurbished, ex-demonstration, or display products.
- Products sold through unauthorized distributors or as "grey market" items.
- Products shipped from or sold by third-party sellers on marketplaces, auctions, or classified websites.
- Pricing errors or misprints.
- Products priced significantly lower than the recommended retail price or market value.
FAQs
What Proof Do I Need When Requesting a Price Match?
Please provide us with the competitor's current advertisement or a link to their website showing the offer's details, end date, and any terms and conditions. Our team will verify the lower price and the product's availability to process your request.
Can I Use Financing Options as My Method of Payment?
Yes, if the competitor's advertised price includes a financing option with the same payment terms, you can choose to use our current financing options to complete your purchase.